JOB DESCRIPTION:

• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Other duties assigned.

JOB REQUIREMENTS:

• Candidate must possess at least Bachelor’s/College Degree in Business Studies/Administration/Management, Marketing, Mass Communications, Psychology or equivalent.
• At least 2 Year(s) of working experience specializing in customer service.
• Customer orientation and ability to adapt/respond to different types of characters.
• Has good communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Preferably with Telco / BPO experience.
• Willing to start immediately.
• Full time positions available.
• Fresh graduates are welcome to apply.